Virtual Health Networks, Inc. is the Physician founded
and led provider of professional physician-patient email communication
services, allowing doctors and their patients to efficiently
communicate online with security and privacy. By building the
financial infrastructure to allow commercial digital services
VHN eliminates several obstacles to Web based health care communications.
-back to top-
What are PKImedmail.com and Mymedicalmail.com?
PKImedmail.com is the Physician side of Virtual Health Networks,
Inc. It is a Web-based application that facilitates online medical
consultations and related services. VHN provides physicians
with an interactive Web site where their patients can securely
and privately ask non-emergency, brief clinical questions, receive
self-care information and preventive care reminders, request
prescription renewals, and schedule appointments. Mymedicalmail.com
is the patient side of this Web-based application. This Virtual
Health Networks, Inc. service is built around the workflow of
a doctor's office, allowing the doctor and staff to triage and
respond to patient messages in a timely and efficient manner.
-back to top-
How does the PKImedmail.com and Mymedicalmail.com
meet the needs of doctors and patients?
These VHN products (PKImedmail.com for physicians and
its companion for patients, Mymedicalmail.com) helps physicians
provide efficient, secure online services to their patients,
while being paid for their efforts. At the same time, patients
have convenient access to their physicians without taking time
off of work to travel to the office: they have the ability to
communicate with their doctors at any time, from any place. -back to top-
How do
I get a “Group Rate?”
Be a member of a medical group that has negotiated a special
group rate (volume discount) for their members. To obtain group
rates, medical group leadership will need to discuss matters
with VHN. Please call 831 375-3110 for additional information.
-back to top-
I do not agree
with the terms of your “User Agreement,” can I still
use your services?
Customer satisfaction is important to us at PKImedmail.com.
If you have any questions regarding the User Agreement, Please
call Customer Support 831-644-9700. Should you select “I
do not agree” you will automatically return to the PKImedmail.com
Home Page. However, in order for you to be able to take advantage
of the many time-saving and revenue-generating features PKImedmail.com
offers, it is necessary that you agree to the terms of the PKImedmail.com
User Agreement. These agreements protected both sides. -back
to top-
What do you do with
my credit card information after I submit it to you for payment
of PKImedmail.com services?
Credit card information is used ONLY for transactions that you
authorize us to make. This information is not collected, stored
or submitted to third parties for any purpose other than to
collect monies in exchange for service provided. It is kept
in an encrypted form on VHN servers. -back
to top-
How does the Clinical
questions feature work?
This feature is an online, non-urgent consultation between a
doctor and an established patient. It combines the advantages
of an office visit with the convenience of asynchronous communication
(Asynchronous communication is communication taking place at
different times or over a certain period of time—i.e.,
email communications.). A nurse or other clinical
team member can triage and prepare responses to online communications
as they would for office visits or telephone calls. In addition,
the contents of their online communications are available for
review by both doctor and patient at any time. -back
to top-
Is PKImedmail.com /
Mymedicalmail.com service secure?
VHN uses the highest level of security to protect the privacy
and confidentiality of health care information transmitted through
its physician-patient online communications service. Unlike
e-mail, which relies on multiple servers distributed across
the Internet, VHN uses a single, centrally managed database
for all doctor-patient communications. All messages are delivered
to a Web browser using state-of-the-art, 128-bit, secure-socket
layer encryption, and can be read only by the registered doctor,
the doctor's authorized staff, and the patient. -back
to top-
Messages are never stored anywhere but on the secure Virtual
Health Networks, Inc. server, and they cannot be read en route,
deleted, copied, or altered in any way. The service requires
the use of Digital Certificates, by the Physician, with a log-in
names and password, and can only be accessed by registered users.
Patients using the service can view an audit trail of who has
accessed their medical profile upon request. -back
to top-
Isn't online communication
too time consuming for physicians?
To date, many physicians have resisted e-mail as a communications
vehicle with patients, viewing it as potentially time consuming,
disruptive to their normal workflow, and increasing their liability.
In fact, PKImedicalmail.com is as easy to use as e-mail, generates
revenue using a backend infrastructure that allows you to charge
for services and get paid for services that you now give away.
So rather than gattery back to patients by phone. You can generate income by clinical mail service.
-back to top-
Why do you need
my hospital information?
PKImedmail.com offers Gateway Services that will allow you
to transmit your patient health information with your hospital.
We need to know what are the hospitals with which you do business
so that we can set up partnerships for these communications.
This is for the S/MIME gateway SMG, the protocol that many hospitals
use to communicate with its Physician Community. This protocol
SMG has become the industry standard and is endorsed by the
Massachusetts Health Data Consortium and is HIPPA compliant.
What are the PKImedmail.com
hardware and software requirements?
PKImedmail.com has browser support for Internet Explorer version
5.0 or higher that is 128-bit encryption enabled. VHN recommends,
but does not requre, that your Internet connectivity speed be DSL. PKImedmail.com
currently supports the following browsers.
Microsoft Internet Explorer (IE) versions:
For Windows operating systems, IE 5.00 and above
For Mac operating systems, IE 5.00 and above -back
to top-
Why are you promoting American Medical Association
AMA Internet ID as the preferred digital identity product?
American Medical Association AMA Internet ID is simply the
easiest digital certificate compliant with HIPPA standards.
AMA Internet ID can be obtained on-line within minutes. You
will need to upgrade your AMA Internet ID to a Class II ID
within 60 days. See details on the AMA web site.
First, by developing a practice pattern that supports digital
communications vs. a telephone communications option. Let’s
take a look at the financial of a digital communications focused
practice: with an average of ten emails per day 5day/week at
a fee of $16.00 for each, adds up to $3,200 per month revenue
without incurring any additional overhead. Of course this anticipates
approximately 200 of your patient base or 10 percent
participates in this new service.
Further, for each 90 day prescription you fill, we will reimburse you a fee paid monthly.
-back
to top-
